Delivery Information
Logistics as an Art Form
We believe that a great product deserves a flawless journey. To us, delivery isn't just about moving a box from point A to point B. It is the final, vital step in keeping our promise to you. [1, 2]
We have stripped away the clutter, the hidden fees, and the confusion to create a shipping experience that just works.
1. Speed and Precision
Your time is valuable. We don't waste it.
- Main Hubs: Delivery takes 2 to 3 business days if you live in Johannesburg, Cape Town, or Durban.
- Regional Areas: Delivery takes 3 to 5 business days for outlying towns across South Africa.
- Instant Tracking: You will receive a tracking link the moment your package leaves our hands.
2. Radical Simplicity in Pricing
We do not believe in complicated shipping calculators or surprise fees at checkout.
- Free Delivery: Every order over R1,000 ships completely free.
- Standard Shipping: A flat rate of R120 applies to all orders under R1,000.
- No Surprises: The price you see is exactly what you pay.
3. Handled with Care
Because we curate remarkable, unique items, we treat them with respect. Every order is packed using secure, sustainably sourced materials designed to protect your product while respecting the planet. We partner only with South Africa's most reliable couriers to ensure your package arrives in perfect condition.
4. What Happens Next?
- The Confirmation: You get an email immediately after ordering.
- The Dispatch: Our team carefully packs and ships your item within 24 hours.
- The Arrival: The courier delivers directly to your door, safely and securely.
Need Help Tracking an Order?
If you have any questions about your delivery, our team is standing by to make it right.
Connect with us at service@smx.co.za.