Radical Transparency: Our Privacy Policy
We believe that your data belongs to you, not us. In a world full of complex legal loopholes and hidden clauses, we choose a different path: complete simplicity.
This policy outlines exactly what we collect, why we need it, and how we keep it safe. No secrets.
1. The Information We Need
We only ask for data that is absolutely essential to give you a great shopping experience.
- Your Identity: Name, email address, and phone number so we can create your account and update you on orders.
- Your Location: Physical delivery address so our couriers can find your door.
- Your Payment: Handled securely via encrypted third-party payment gateways. We never see or store your credit card numbers.
2. How We Use It
We use your information for three things only:
- Processing and delivering your orders.
- Protecting you against fraudulent transactions.
- Sending you curated product updates—but only if you explicitly ask us to.
3. What We Never Do
We do not sell, rent, trade, or lease your personal information to third-party marketing companies. Period. Your trust is the most valuable thing we own, and we will never compromise it for profit.
4. Absolute Security
We protect your data with the same obsession we bring to product design. Our website utilizes advanced Secure Socket Layer (SSL) encryption. This ensures that every byte of data passing between your device and smx.co.za remains entirely private and secure.
5. Your Right to Disappear
You are in control. At any time, you can log into your account to view, edit, or update your information. If you ever want us to permanently delete your data from our systems, simply send us an email. We will erase it immediately, no questions asked.
6. Compliance
This policy is built to respect and fully comply with the Protection of Personal Information Act (POPIA) of South Africa.
Questions About Your Data?
If you have any questions about how your information is handled, we are here to talk.
Reach out to our team at service@smx.co.za.